FAQs

SPONSORSHIPS + EVENTS

• Who do I contact about sponsorship?
  1. Please reach out to marketing@kaliprotectives.com and introduce yourself!
     
     
• I am throwing an event that I would like Kali Protectives to attend. How do I get that rolling?
  1. Please reach out to marketing@kaliprotectives.com with all of your event details and someone from our Marketing team will get back to you.

MILITARY/LAW ENFORCEMENT/FIRST RESPONDERS

• Do you offer a discount for Military/Law Enforcement/First Responders?
  
  
  1. Yes! We offer 20% off on www.kaliprotectives.com. Please reach out to contact@kaliprotectives.com, we kindly ask you to provide us with proof (ID, badge, certificate, etc.) that you do work in the above mentioned fields.

PRODUCT

• Where can I find a copy of the Bike Owner's Manual?

• How do I remove the taillight on the commuter helmet?
  1. KALight Removal and Charging Video
     
     
• How do I swap out my street helmet face shield?
  1. Face Shield Removal & Installation Video
     
     
• Kali Protectives has many different full face helmets, how do I know which one to purchase for my type of riding?
  1. Kali Protectives offers a range of unique full-face helmets designed for different purposes. Let’s break them down so you can choose the best protective gear for you and your family.
     
     MAYA FULL FACE CHILD
     Perfect for young riders aged 3 to 6, the Maya Full Face Child helmet features a removable chin bar and an ERT Low Density Layer, providing essential protection as they learn to ride. It’s ideal for at-home practice with Mom and Dad, but it's not designed for BMX tracks or racing. This helmet is not recommended for smaller adults or teenagers.
     
     ZOKA
     The Zoka is an excellent entry-level full-face helmet, equipped with a sturdy ABS shell and an ERT Low Density Layer. Popular among rental companies, it’s a durable and cost-effective option that can withstand the demands of repeated use. The Zoka is strong enough for downhill racing and is a great choice for BMX tracks.
     
     INVADER 2.0
     The Invader 2.0 is a full-face trail helmet, engineered to keep up with the increasing capabilities of modern bikes. It’s designed for Enduro riders who push the limits on challenging trails. While it’s not intended for downhill racing, the Invader 2.0 features a 360° monocoque chin bar for added strength, along with ample ventilation to keep you cool and comfortable on the trail.
     
     DH INVADER
     For those looking to push the boundaries of what the Invader 2.0 offers, the DH Invader is the next step. Built to meet the stringent standards of downhill racing, this helmet features a less ventilated design to ensure maximum protection. The 360° monocoque chin bar provides the necessary strength, making it ideal for BMX tracks and downhill racing.
     
     OF INVADER
     The OF Invader follows the same design philosophy as the Invader 2.0, offering enhanced coverage without a chin bar. It provides deeper head protection than a typical half-shell, making it perfect for riders who demand more from their gear. However, this helmet is not DH rated.
     
     TRINITY/TRINITY CARBON
     The Trinity is designed for serious DH racing. You’ll see it in action at top events like Mammoth, Crankworx, and Whistler. This full-coverage helmet is available in both standard and full carbon versions, featuring an extremely strong chin bar with an ERT Low Density Layer.
     
     SHIVA 3.0
     The Shiva 3.0 is DOT rated, meaning it’s versatile enough to be worn on a motorcycle, side-by-side, or bicycle. This helmet is built for the most adventurous riders, offering multipurpose protection for whatever your ride brings.

GENERAL

• I saw that you just had a sale and I missed it, what can be done?
  1. Reach out to our Customer Service Team and they can do their best to get you sorted. The best way not to miss out is by signing up for our mailing list and following us on social media. This way you will know when our sales, Color Drops, events and promotions are.
• Do you have stickers?
  1. We do! Send us a postmarked envelope  and we will send you back some stickers!

ACCOUNTING/PAYMENTS

• I am an Authorize Kali Dealer that needs to make a payment or change to my account, who can I talk to?
  1. Please reach out to your Inside Sales Account Manager with your questions and they will coordinated with Accounting.